According to Purdue University's Ce...

According to Purdue University's Center for Customer-Driven Quality, nearly 70 percent of the business leaders catalogue of headsed tabbed customer service as the most numerous important factor in building satisfaction and loyalty. view Lehman, chairman of Winning Workplaces, says consumer believe businesses don't pay as to a great degree attention to them as they used to. He says the Better Business Bureau statistics back up their claims--consumer complaints against retail stores rose 104 percent in a three-year period.

Lehman stresse that, to be happy one must have a service refinement that begins with how employee are treated. interpret and honest communication with employee empowers them to make beneficial decisions and treat customers right. Do you have the right service culture?

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